The prices and information given on our price lists, catalogues and prospectuses remain subject to amendment without notice.
All orders must be accepted by us and confirmed by fax or email to be valid.
Shipping or delivery times are given as accurately as possible, although we cannot make any guarantee.
Prices are exclusive of tax ex warehouse; they remain subject to amendment, since our invoices are issued under the conditions in force on the day of the order confirmation.
Whenever an invoice is issued, this will give rise to a €3 contribution for administrative expenses. For specific invoices (outside our standard ones) such as duplicate systematic invoices, reprints of all delivery notes, the addition of copies of orders and computerised invoices etc, these expenses amount to €20 exclusive of tax per invoice.
The provision of systematic information such as purchasing statistics, the landing of figures and the provision of data according to your formats are invoiced at €500 excluding tax per day with a minimum billing time of 2 hours or €125 excluding tax for each latest version.
#03-Transport: expenses and responsibilities
Any shipping of an amount invoiced excluding tax above €120 will be carried out free of charge.
Contribution towards packaging and shipping costs per order amount:
between €0 and €120 including: €15 excluding tax.
All goods are transported under the responsibility of the consignee even if we ship them. In the event of an incident (missing or damaged goods), the consignee must lodge a complaint on the carrier's delivery note on delivery and file a claim with the carrier by registered letter with acknowledgement of receipt according to the procedures and time frames provided for in the Article L133-3 of the Commercial Code.
Furthermore, this article is without prejudge to the customer's right to complain directly to the supplier about the non-conformity of the products in the procedures and time frames provided for in Article L441-6 IV of the Commercial Code, since the damage in transit or non-delivery of goods are not non-compliances but in fact transport incidents.
Our invoices are subject to a direct bank payment which is not subject to acceptance at 30 days.
Failure to pay one single commercial paper on time will automatically result in the account balance becoming due.
All our goods are guaranteed against all manufacturing defects. This guarantee is applicable only if the customer has fulfilled the general requirements and in particular the terms of payment. The guarantee is limited to the repair or replacement of the defective goods to the exclusion of any related damages, interest and miscellaneous expenses.
The guarantee does not apply if the instructions for use supplied with each product have not been followed exactly. The guarantee will be applied only after a product inspection has revealed a manufacturing defect.
In general, an allowance will be made in proportion to the duration of the guarantee in the event of a credit note request.
No commercial guarantee is provided.
#06-Guarantee returns procedure
-Make a return request by phone, fax or email to obtain a return number.
No goods will be accepted in return without a return number
-Return the product to our Le Cheylas depot. Our company can arrange the collection at the point of sale of the goods at the current shipping rates.
-If a technical inspection reveals a manufacturing defect in the product, our company will pay to repair or replace it and re-package and re-ship it.
- Guarantee not established: If the product is repairable, we will draw up a repair estimate which must be returned signed, dated and stamped by the claimant. Repairs will be made only after acceptance of the estimate. This estimate will take into account the replacement of damaged parts, labour and product re-packaging and re-shipping costs. IF the
product is not repairable, you can ask to have it exchanged at your request. PLEASE NOTE: if the customer does not wish to benefit from the offer of repair or exchange, the damaged product will remain at his disposal for one month in our depot in Le Cheylas, after which it will be destroyed.
Any complaint regarding quality, characteristics or assignment errors must be made within 72 hours of receipt of the product.
For the return to be accepted, a return request must be made by phone, fax or email and a return number obtained.
No goods returns can be accepted without a return number
Shipping and related costs are borne by the customer.
Our products are delivered in overwrap and must be re-packaged before shipping.
Any alterations to the product and its packaging are subject to a discount on the credit note to be issued.
For product non-compliances, please refer to Article #06 "Guarantee returns".
#08-Retention of title & competent jurisdiction
Retention of title: Law no. 80-835 of 12 May 1980.
Any dispute of any kind will fall under the jurisdiction of the Court of Grenoble which is the sole place of jurisdiction.
Specials terms and conditions of sale
Polaire uses a public rate generally known as BF HT (barème fournisseur hors taxe, or supplier scale excluding tax)
Basic discounts for drop shipping customers (direct delivery of our customer's customer) and independent stores are 35% for winter products and 25% for other products.
Basic discounts for store headquarters (car centres, manufacturers, tyre manufacturers and wholesalers) are 40% for winter products and 30% for other products.
Our contact details:
585 rue Actisère - 38570 LE CHEYLAS
TEL: +33 (0)4 76 92 34 64